How do I know what size will fit me best?
For shirts- true to size. For an oversized fit, we recommend going one size up.
For shorts - true to size.
For hoodies - relaxed fit. For a true to size fit, we recommend going one size down.
For more size details, we have provided a size chart in our product photos for easy reference. To find out more, visit: Size Guide
What are your payment options?
Our payment portals are PayMaya and PayPal. We currently accept payment from Credit Card (Visa, MasterCard and JCB), PayMaya, GCash & COD.
What if I need to modify my order?
If you need to modify your order and your order has still not been processed, please email email@example.com. Once your order has been processed and ready for shipping, it can no longer be modified.
Do you accept refunds?
We do not accept refunds. Once the item has been processed, it is already considered as sold.
An item is sold out, when will it be available again?
If you do not find the item or size you are looking for, please email firstname.lastname@example.org.
Do you have a physical store?
Currently we still do not have one.
How do I care for the items that I purchased?
Machine wash with like colors
Do not bleach
Tumble dry low
Iron if needed, do not iron decoration
Do not dry clean
To find out more, visit: Care Guide
What are your shipping rates?
Metro Manila: P150
Greater Manila Area: P200
Others parts of the Philippines: P250
How long does it take?
Metro Manila: 3 Days
Greater Manila Area: 7 Days
Other parts of the Philippines: 10 Days
How do I track my order?
You will be receiving an email or mobile notification once your order is on its way. On the notification, you will receive a tracking number reference.
How do you ship my order/s?
We ship your orders through our courier partners J&T, XDE and Entrego.
Where do you ship from?
Locad Warehouse, Unit 1-8, SBF4, Laguna Technopark, Phase 8, Brgy. Loma,Binan City, Laguna, Luzon, 4024, Philippines
Can I pick up my package directly from your warehouse?
Warehouse pick up is currently not available.
For Metro Manila, if you urgently need to order, please contact at
email@example.com first before placing an order on your website.
Do you ship internationally?
Currently we do not offer this on our website, however, we can facilitate this for you. Please email firstname.lastname@example.org
RETURN & EXCHANGE
Can I exchange my item if I bought the wrong size?
Yes, you can return the item/s if your purchased the wrong size, provided:
1) Item/s is within 7 days from delivery date
2) Item/s is in good condition (unused, unaltered and in new condition)
Shipping to and from will be c/o Customer
Please email email@example.com
I received a wrong or damaged product, what should I do?
We are sorry to hear this! Yes, you can return the item/s if you received the wrong item or received a damaged item due to fabric and stitching.
We only accept return 7 days from delivery date.
Please email firstname.lastname@example.org for further instructions.
Did not find what you are looking for?
For other concerns / inquiries, kindly contact email@example.com